WHAT WE DO
Terms & Conditions
All sales are subject to the following terms and conditions. Please read the product descriptions carefully. These terms do not affect your statutory rights.
This agreement applies between you, the user of this website, and paws4ever the owner of this website. If you do not agree to be bound by these Terms and Conditions, please do not proceed to use this website. No part of this website is intended to constitute a contractual offer and our acceptance of that offer is deemed to occur upon our sending an order confirmation email to indicate that your order has been fulfilled and is ready for collection or delivery.
In this agreement the following terms shall have the following meanings:
“We/Us/Our” means paws4ever
1. Business Customers
These Terms and Conditions also apply to customers buying goods in the course of business.
2. Intellectual Property
All content included on the website, including but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Paws4ever, our affiliates or other relevant third parties. Therefore, you may not reproduce, copy, distribute, store or reuse material from the website unless give express written permission to do so.
3. Links to other websites
This website may contain links to other websites, these sites are not under the control of Paws4ever and we assume no responsibility for the content of such websites and disclaim liability for any, and all forms of loss or damage arising out of their use. The inclusion of a link to another website, does not imply any endorsement of the sites themselves or of those in control of them.
4. Termination or Cancellation of Order
All orders are paid for upfront in person at the time of casting, or on-line via our online shop Etsy. However, gift cards can be purchased over the phone. If for some reason you decide to cancel your order (at which point that Cast would have already been taken) there will be no refund as work will already have commenced on your item. If in the unlikely event paws4ever are unable to carry out the work, a full refund will be given.
All our products are individually custom, hand crafted, not machine made. The nature of custom, handmade items means that no piece will be without minor imperfections, no two pieces will be the same, this is the nature of handmade items and this adds to their charm.
6. UK Postage
Impression kits are shipped “free of charge” please use the bag it arrives in and return to us. We ask that you return your impression within two weeks of placing your order, so we can schedule our workload accordingly. If this is not possible (such as the item being a gift, we then ask that impressions are sent back to us as soon as possible, within reason.
Casts displayed in frames will be shipped with Perspex rather than glass, in order to keep postage costs to a minimum via Royal Mail or another provider. UK postage is £10 per item, this service will guarantee your parcel will get to you within 2-3 days after we post it to you, this is completely trackable and insured.
UK postage for Casts “not ordered” via our online shop
Your Cast will either be collected or delivered if within a 10-mile radius, as agreed at the time of your appointment. If this is not achievable for whatever reason, we reserve the right to post your cast, using the same methods as above.
7. Orders and Delivery
No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Paws4ever and you. Do we add in or not relevant as purchase initiated via Etsy…
Orders for Impression kits placed on line will be confirmed within 24 hours of your Impression kit being dispatched to you, unless we have any questions regarding your order, if so, we will contact you immediately. Once you send your Impression kit back to us (using the bag and label provided) the casting process will commence, we estimate 3-4 weeks turnaround time. If this is a gift and you would like your item by a certain date, please do tell us and we will do our best to accommodate you.
When your Cast is ready to be dispatched, you will receive a confirmation email within 24 hours of dispatch. If you have not received your parcel within 4 working days from dispatch, please contact Us and we will provide tracking information for the parcel. If your parcel has not arrived within 7 days, please contact your local sorting office to check that it is not awaiting collection (even if a card has not been left). If your parcel is returned to us as undelivered, a delivery charge of £3 will be charged to repost. Please note that in the unlikely event of a missing parcel, we cannot offer a re-make or refund until the parcel has been officially classed as missing by the Carrier which is currently 30 days from posting.
All goods are considered delivered to the Customer on receipt of a signature provided by the Carrier. Paws4ever will not be responsible for any dispute over the signature provided by the Carrier and the Customer. All deliveries will require a signature upon delivery.
Casts ordered in person and “not ordered” via our online shop
D. Your requirements will be agreed at the time of casting, in most cases the range of products and any special requirements will be discussed prior to the casting. Once the Cast has been taken, we estimate 3-4 weeks turnaround time (if 3D it will be 2-6 weeks depending on the size and type of 3D cast). Paws4ever reserves the right to refuse the casting of any dog, deemed unsuitable. Paws4ever reserves the right to refuse casting of a deceased dog, at any stage, all “Angel castings” must be completed within 24 hours. Paws4ever reserves the right to request that all dogs must be muzzled. No part of this website constitutes a contractual offer capable of acceptance.
E. When your Cast is ready you will be contacted to schedule collection or delivered if within a 10-mile radius. If neither are achievable for whatever reason, we reserve the right to dispatch your Cast by mail and will inform you within 24 hours of dispatch. If you have not received your parcel within 4 working days from dispatch, please contact Us and we will provide tracking information for the parcel. If your parcel has not arrived within 7 days, please contact your local sorting office to check that it is not awaiting collection (even if a card has not been left). If your parcel is returned to us as undelivered, a delivery charge of £3 will be charged to repost. Please note that in the unlikely event of a missing parcel, we cannot offer a re-make or refund until the parcel has been officially classed as missing by the Carrier which is currently 30 days from posting.
F. All goods are considered delivered to the Customer on receipt of a signature provided by the Carrier. Paws4ever will not be responsible for any dispute over the signature provided by the Carrier and the Customer. All deliveries will require a signature upon delivery.
8. Goods, Pricing and Availability
All pricing information on the website is correct at the time of going online, we have two pricing brackets for the On-line shop via Etsy and for orders taken in person (shown on the pricing page) for online purchases only please go to Etsy (Coming soon). We reserve the right to change and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated every 7 days. All prices do not include VAT as paws4ever is not a VAT registered company. If your Cast is damaged during the process of hand making the item, we will remake the Cast free of charge, please understand this is the nature of handmade items, on occasions breakages do occur.
Paws4ever aims to always provide a high-quality service and goods. All items are custom, handcrafted, and returns are not accepted. If goods are damage in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that goods have been damaged and take a photograph. Please then return the goods please contact us immediately.
10. Privacy Statement for GDPR compliance
Paws4ever collects email address, telephone number and certain other personal information to contact you about new products, services, offers and events, which may be of interest to you. You can review, amend or ask to have this information deleted by contacting us at paws4ever.com
11. Privacy Statement
Paws4ever is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Paws4ever may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27.10.2018
What we collect
We may collect the following information:
Your name and your dog’s name and breed
Contact information including email address and telephone number
Address information, such as postcode
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Also, to ask for your input or thoughts on a new product ideas.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and during our communication.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as they not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held please email us at paws4ever.com
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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